Privacy Policy

Last updated: December 2025

This Privacy Policy (“Policy”) explains how Bazaarindia Technologies Private Limited, a company incorporated under the laws of India and having its registered office at Hari Krupa HIG-B 483, 1st Stage Lakshmikanthnagar, Hebbal Layout, Mysore, Karnataka, 570016 (“Company”, “we”, “us”, or “our”), collects, uses, stores, discloses, and protects personal information when you access or use our website, mobile application, and related services (collectively, the “Platform”). By accessing or using the Platform, you agree to the collection and use of information in accordance with this Policy.

1. INFORMATION WE COLLECT

1.1 Information You Provide

We may collect the following personal information when you use the Platform:

• Name
• Mobile number
• Email address
• Delivery address
• Account and login information
• Communications with customer support

1.2 Payment Information

Payments on the Platform are processed through authorized third-party payment gateways. The Company does not store credit/debit card details, UPI credentials, or banking information.

1.3 Automatically Collected Information

When you access or use the Platform, we may automatically collect:

• IP address
• Device type, operating system, and browser information
• Application usage data and interaction logs
• Date, time, and duration of usage

1.4 Location Information

With your consent, we may collect precise or approximate location information to enable delivery and location-based services. You may disable location access at any time through your device settings.

2. PURPOSE OF DATA COLLECTION

We collect and use personal information for the following purposes:

• Creating and managing user accounts
• Facilitating order placement and service delivery
• Sharing necessary information with service providers involved in fulfilment
• Processing payments, refunds, and customer requests
• Providing customer support and grievance resolution
• Sending transactional communications such as order updates, confirmations, and OTPs
• Improving platform functionality, performance, and user experience
• Detecting, preventing, and investigating fraud or misuse
• Complying with applicable laws, regulations, and legal obligations

3. DISCLOSURE OF INFORMATION

We may share personal information on a need-to-know basis with:

• Service providers involved in order fulfilment and delivery
• Payment gateways and financial institutions
• Technology service providers, analytics partners, and cloud infrastructure providers
• Government or regulatory authorities, where disclosure is required by law

We do not sell personal information to third parties for their independent marketing purposes.

4. DATA STORAGE AND SECURITY

We implement reasonable technical and organizational measures to safeguard personal information against unauthorized access, loss, misuse, alteration, or disclosure. While we strive to protect your data, no method of transmission or storage is completely secure, and absolute security cannot be guaranteed.

5. DATA RETENTION

Personal information is retained only for as long as necessary to:

• Provide services on the Platform
• Comply with legal, regulatory, and tax obligations
• Resolve disputes and enforce agreements

Upon withdrawal of consent or request for deletion, personal data will be deleted or anonymized unless retention is required under applicable law.

6. USER RIGHTS

Subject to applicable laws, users may:

• Access and review their personal information
• Request correction of inaccurate or incomplete data
• Withdraw consent for data processing
• Request deletion of personal information

Certain requests may be subject to legal or operational limitations.

7. COOKIES AND TRACKING TECHNOLOGIES

The Platform uses cookies and similar technologies to:

• Maintain user sessions
• Enhance functionality and performance
• Analyze usage patterns

Users may manage cookie preferences through browser or device settings.

8. CHILDREN’S PRIVACY

The Platform is intended for individuals aged 18 years and above. We do not knowingly collect personal information from minors.

9. CHANGES TO THIS POLICY

This Policy may be updated periodically to reflect changes in legal requirements, business practices, or technology. Revised versions will be posted on the Platform, and continued use constitutes acceptance of the updated Policy.

10. GRIEVANCE OFFICER & CONTACT DETAILS

In accordance with applicable laws, the Company has designated a contact person for privacy-related concerns.

Name: Priyanshu Jain
Email: priyanshu.jain@bazaarnow.in
Address: Hari Krupa HIG-B 483, 1st Stage Lakshmikanthnagar, Hebbal Layout, Mysore, Karnataka, 570016

We aim to acknowledge grievances within 48 hours.