TERMS AND CONDITIONS OF USE

Last Updated: 27 March 2026

Welcome to Tapkart!

The portal (“Site”) and/or any related mobile application (collectively, “Platform”), including the services offered via the Platform or otherwise (“Services”), is managed and operated by Tapkart Convenience Private Limited (“Tapkart”, “we”, “us” or “our”). 

The Platform is supported by technology services provided by Bazaarindia Technology Private Limited (“BazaarIndia”). BazaarIndia acts solely as a technology and platform services provider and does not undertake any retail sale of products. All sales of products made through the Platform are undertaken by Tapkart in its capacity as the seller-on-record.

Any natural or legal person who accesses and/or uses the Platform and/or Services in any manner (“you” or “your”) will be subject to these terms and conditions for use of the Platform (“Terms of Use”), as updated from time to time and such terms, guidelines and conditions as may be applicable to such Service (“Service Terms”). If these Terms of Use are inconsistent with such Service Terms, the Service Terms will control to the extent of such inconsistency with respect to the applicable Service.

These Terms of Use are intended to make you aware of your legal rights and responsibilities with respect to your access and use of Platform and/or Services, and constitutes an electronic record within the meaning of the applicable law. This electronic record is generated by a computer system and does not require any physical or digital signatures. Please read these Terms of Use carefully before using or accessing the Platform or availing any Service. By using the Platform or availing any Service, you signify your agreement to be bound by these Terms of Use. You may not access the Platform and use the Services if you do not accept the Terms or are unable to be bound by the Terms of Use.

The terms and conditions/ terms of use governing the Platform and the Services are as follows:  

• USE OF PLATFORM

You agree and acknowledge that the Platform is an online platform that enables you to purchase the products listed on the Platform at the indicated price to the serviceable locations.  

• ELIGIBILITY

Only persons who can enter into legally binding contracts as per Indian Contract Act, 1872, i.e., persons who are 18 years of age or older, are of sound mind, and are not disqualified from entering into contracts by any law, can use and access the Platform. If you under the age of 18 years, you may use the Platform only with the supervision of a parent or legal guardian. If you use the Platform or Services on behalf of any person or entity, you represent that you are authorized to accept these Terms of Use on their behalf, and such person or entity will be bound by these Terms.

• REGISTRATION AND OPERATION OF YOUR ACCOUNT

• In order to use the Platform and avail the Services, you will have to register on the Platform. Registration is a one-time process and is free of cost. You may register in one of the following ways:

• By creating the Platform account: You can register by providing relevant information, such as your name, gender, and such other details as may be required to create an account. Your login ID and password will be created basis the information provided by you, which you can use to access your Platform account at any time. 

• By using a third-party account: You may use the login credentials from any third-party accounts maintained by you, as identified by Tapkart (for example, Google). If you use such third-party account, you will also be subject to specific terms and conditions applicable to such account, as may be imposed by the relevant third-party.

Your credentials shared by you at the time of registration and your Platform login ID and password are referred to as “Account Information”. 

• You are solely authorized to operate the account created by you. Consequently, it is your responsibility to maintain the confidentiality of the Account Information and for restricting access to your computer/mobile/other similar devices to prevent unauthorized access to your account. You will at all times keep your Account Information current and accurate. You can access and update much of the Account Information you provided us with in the ‘Your Account’ area of the Platform.   

• You will: (a) immediately inform Tapkart of any unauthorized use of the account or any other security breach; and (b) ensure that you log out of your account at the end of each session. Tapkart will not be liable for any loss or direct or indirect damage arising from your failure to comply with these Terms of Use. You may be held liable for any losses incurred to Tapkart or any other user due to unauthorized use of their account, resulting from your failure to keep your Account Information safe, secure and confidential. We reserve the right to refuse access to the Platform, terminate accounts, remove or edit content at any time without notice to you.

• COMMUNICATION AND UNSUBSCRIPTION

• You understand that once you have shared your Account Information and successfully registered on the Platform, you may receive SMS or email notifications from Tapkart relating to your registration and transactions on the Platform. 

• You may also receive such notifications regarding any marketing or promotional activities that maybe available on the Platform from time to time. By sharing your Account Information and registering on the Platform and/ or verifying your contact number with us, you explicitly consent to receive marketing/ promotional communications (through call, SMS, email or other digital and electronic means) from us and/or our authorized representatives regarding any new services or offerings, even if your contact number is registered under the DND/NCPR list under the Telecom Commercial Communications Customer Preference Regulations, 2018. 

• Tapkart may also send notifications and reminders with respect to the Services on the Platform. While Tapkart endeavors to provide these notifications and reminders to you promptly, Tapkart does not provide any guarantee and will not be held liable or responsible for any failure to send such notifications/reminders to you. 

• You can unsubscribe / opt-out from receiving marketing/ promotional communications, newsletters and other notifications from Tapkart at any time by following the instructions set out in such communications.

• LICENSE AND ACCESS TO PLATFORM

• Your use of the Platform, the Services, and access to the Platform Content (as defined below) is subject to a limited, revocable and non-exclusive license which is granted to you when you register on the Platform. You will use the Platform solely for identifying products, carrying out purchases of products and processing returns and refunds, in accordance with return and refund policy of Tapkart, for your personal use only and not for business purposes. 

• The license granted to you does not include a license for: (a) resale of products or commercial use of the Platform or the Platform Content, (b) any collection and use of product listings, description, or prices, (c) any use of the Platform, the Services and/or of the Platform Content other than as contemplated in these Terms of Use, (d) any downloading or copying of Account Information, (e) any use of data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) any parts of the Platform, (f) creating and/ or publishing your own database that features the Platform or any part thereof.

• You grant to Tapkart a royalty-free, perpetual, irrevocable, non-exclusive right and license to adopt, publish, reproduce, disseminate, transmit, distribute, copy, use, create derivative works from, display worldwide, or act on any content (such as product reviews) posted by you on the Platform without additional approval or consideration in any form, media, or technology now known or later developed, for the full term of any rights that may exist in such content, and you waive any claim over all feedback, comments, ideas or suggestions or any other content provided through or on the Platform. You agree to perform all further acts necessary to perfect any of the above rights granted by you to Tapkart, including the execution of deeds and documents, at its request.

Please note that Tapkart at all times reserves the right to refuse your access to the Platform, terminate/deactivate your account, remove or edit content on the Platform, at its discretion.

• PERSONAL INFORMATION PRIVACY  

• During the course of your registration on and usage of the Platform or availing the Services, Tapkart may collect and store and/or you may provide us with, personal identifiable and sensitive information about you, including without limitation your name, phone number, email address, address, postal code, occupation, login details etc. 

• Tapkart respects the sensitivity of the information about you and we appreciate your trust in us. In this regard, Tapkart has formulated the Privacy Policy, which shall be deemed to be included in these Terms of Use, setting out the manner in which your information is collected, stored, processed, used and disclosed. If you object to the terms of our Privacy Policy, please do not use or access the Platform or avail the Services. For more information, please refer to the Privacy Policy, as available at [•]. 

• CONTENT ON PLATFORM

• All information, content, material, text, graphics, images, logos, button icons, software code, interface, design and the collection, arrangement and assembly of the content on the Platform or any of the other Services are the property of Tapkart or its affiliates (“Platform Content”), and are protected under copyright, trademark and other applicable laws. Further, all trademarks, services marks, trade names and trade secrets in relation to the Platform whether or not displayed on the Platform, are proprietary to Tapkart. 

• Tapkart may display on the Platform any third-party logos, trade names, trademarks of other brands, as per the license granted to Tapkart by such brands.

• No information, content or material from the Platform (including the Platform Content) may be copied, reproduced, republished, duplicated, sold, resold, uploaded, posted, transmitted, distributed or otherwise exploited in any way (including for any commercial purpose) without Tapkart’s express written permission.  You will not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Tapkart and its affiliates without express written consent. You may not use any meta tags or any other “hidden text” utilizing Tapkart’s or its affiliates’ names or trademarks without the express written consent of Tapkart and/or its affiliates, as applicable. Any unauthorized use terminates the permissions granted in these Terms of Use. 

• DISCLAIMERS 

• Tapkart will try to make access to and use of the Platform error-free and without interruptions.  However, your access to the Platform may be occasionally suspended or restricted to allow for repairs, maintenance, or for introduction of new facilities or services on the Platform. Tapkart does not take responsibility for any access or usage problems that arise from internet related issues at your end. 

• Platform may contain user generated content (such as product reviews) which Tapkart does not pre-screen, and which contains views that may be opinions of users. Tapkart will do its best to monitor, edit or remove such user generated content where it is necessary to do so (for instance, if such content violates these Terms of Use). Tapkart does not promise that the user generated content on the Platform is accurate, complete or updated, that it will not offend or upset any person or that it does not infringe the intellectual property rights of third parties.

• To help you in identifying the products of your choice, description of the products may be provided on the Platform through photographs, videos, charts, screenshots, infographics and other visual aids. While reasonable efforts are made to provide accurate visual representations, the appearance/color of the products when delivered may differ for various reasons.

• The Services included on the Platform are provided on an “as is” and “as available” basis without any representations or warranties, express or implied, except as otherwise specified in writing. Tapkart does not provide any representations and warranties:

• in respect of quality, suitability, accuracy, reliability, performance, safety, merchantability, fitness for a particular purpose/consumption or the content (including product or pricing information and/or specifications) on the Platform; 

• that the Services will be made available at all times;

• that the operation of the Platform, including the functions contained in any content, information and materials on the Platform or any third-party sites or services linked to the Platform will be uninterrupted, or that the defects will be rectified, or that the Platform or the servers that make such content, information and materials available are free of viruses or other harmful components; and

• that the Platform Content available on the Platform is complete, true, accurate or non-misleading.

• To the extent permitted by applicable law, Tapkart disclaims any liability against any loss, damage, expenses, liabilities, claim, injury caused due to the failure of performance, omission, defect of products, or deletion, interruption, error, delay, virus, communication, unauthorised access, theft, destruction, alteration or use of records on the Platform.

• Tapkart is not responsible for the content of any third party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to access links of any third party platforms, you are doing so entirely at your own risk and expense.

• Delivery of orders is carried out through independent delivery partners engaged through service providers supporting the Platform. While we endeavour to ensure quality and timely delivery, such delivery partners operate independently and Tapkart shall not be liable for any acts or omissions beyond its reasonable control. 

• USER WARRANTIES AND RESTRICTIONS

• You represent and warrant that: (a) your use of the Platform and/or Services will not violate any applicable law or regulation; (b) all information that is submitted to Tapkart in connection with the Platform and/or Services is true, accurate and lawful; (c) use of the content and material you supply does not breach any applicable Platform policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory or prohibited). If at any time, the information provided by you is found to be false or inaccurate, Tapkart will have the right to reject registration, cancel all orders, and restrict you from using the Services and other affiliated services in the future without any prior intimation whatsoever. You agree to indemnify Tapkart and its affiliates for all claims brought by a third party against it or its affiliates arising out of or in connection with a breach of any of these warranties.

• You will use the Platform for lawful purposes only and will not undertake any activity that is harmful to the Platform or its content or otherwise not envisaged through the Platform. You have a limited license to access and use the Platform, solely for the purpose of availing the Services, subject to these Terms of Use. 

• The use of the Platform by you is restricted to personal use only, and you will not use any portion of the Platform (including the contents on the Platform) or Services for any resale or commercial purpose. 

• You will not do any of the following:

• Delete or modify any content on the Platform, such as any information regarding the Services, their performance, sales or pricing;

• Use any engine, software, tool, agent or other mechanism (such as spiders, robots, avatars, worms, time bombs etc.) to navigate or search the Platform;

• Make false or malicious statements against the Services, the Platform or Tapkart;

• Post, copy, submit, upload, distribute, or otherwise transmit or make available any software or other computer files that contain a virus or other harmful component, or otherwise disrupt or damage the Platform and/or Services or any connected network, or otherwise interfere with any person or entity's use or enjoyment of the Platform and/or the Services;

• Introduce any trojans, viruses, any other malicious software, any bots or scrape the Platform for any information; 

• Probe, scan, or test the vulnerability of any system, security or authentication measures implemented by us or otherwise tamper or attempt to tamper with our technological design and architecture;

• Hack into or introduce malicious software of any kind onto the Platform; 

• Gain unauthorized access to, or interfere with, or damage, or disrupt the server on which the details connected to the Services are stored, or any other server, computer, or database connected to the Services; or

• Engage in any form of antisocial, disruptive, or destructive acts, including “flaming,” “spamming,” “flooding,” “trolling,”, “phishing” and “griefing” as those terms are commonly understood and used on the internet.

• You are prohibited from hosting, displaying, uploading, modifying, publishing, transmitting, updating or sharing on or through the Platform, any information that:

• belongs to another person and to which you do not have any right;

• is harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, invasive of another’s privacy, hateful, relating to or encouraging money laundering or gambling, or otherwise harmful in any manner whatsoever;

• harms minors in any way;

• infringes any patent, trademark, copyright or other proprietary rights;

• violates any law for the time being in force;

• deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;

• impersonates or defames another person; or

• contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource.

• You must behave respectfully toward delivery partners, personnel, service providers, and other users of the Platform and must not engage in any abusive, unlawful, or inappropriate conduct, including harassment. Concerns may be reported through the contact details provided on the Platform. Tapkart may suspend or restrict access to the Platform for any such behaviour, and you shall be solely liable for any resulting claims or damages.

• INDEMNIFICATION AND LIMITATION OF LIABILITY

• You agree to indemnify, defend and hold harmless Tapkart, its affiliates, officers, directors, employees, consultants, licensors, agents, and representatives from and against any and all third- party claims, losses, liabilities, damages, and/or costs (including reasonable attorneys’ fees and costs) arising from your access to or use of the Platform or the Services, violation of these Terms of Use, or infringement of any intellectual property or other rights of Tapkart or any third-party. Tapkart will notify you promptly of any such claim, loss, liability, or demand, and in addition to the foregoing, you agree to provide Tapkart with reasonable assistance, at their expense, in defending any such claim, loss, liability, damage, or cost.

• To the fullest extent permitted by law, in no event shall Tapkart or any of its directors, officers, employees, agents or content or service providers (collectively, the “Tapkart Representatives”) be liable to you for any direct, indirect, special, incidental, consequential, exemplary, remote or punitive damages, including, but not limited to damages for loss of profits, goodwill, use, data or other intangible losses arising from, or directly or indirectly related to, the use of, or the inability to use, the Platform or the content, materials and functions related thereto, the Services, provision of information via the Platform, lost business, even if such Tapkart Representatives have been advised of the possibility of such damages. 

• In no event shall Tapkart Representatives be liable for:

• the use or inability to use the Platform and/or the Services; 
• any content posted, transmitted, exchanged or received by or on behalf of any user or other person on or through the Platform;
• any unauthorized access to or alteration of your transmissions of sensitive personal information or other user data; or
• any other matter relating to the Platform or the Services.

• Tapkart is neither liable nor responsible for any actions or inactions of the other users of the Platform or any breach of conditions, representations or warranties by them. Tapkart is not obligated to mediate or resolve any dispute or disagreement amongst two or more users of the Platform.

• None of the directors, officials or employees of Tapkart shall be personally liable for any action in connection with the Platform or the Services.

• ACCESS OUTSIDE THE REPUBLIC OF INDIA

Tapkart makes no representation that the content on the Platform is appropriate to be used or accessed outside the Republic of India. Any users who use or access the Platform from outside the Republic of India, do so at their own risk and are responsible for compliance with the laws of such jurisdiction. These Terms of Use do not constitute, nor may these Terms of Use be used for or in connection with any promotional activities or solicitation by anyone in any jurisdiction in which such promotional activities or solicitation are not authorized or to any person to whom it is unlawful to promote or solicit.

• TERM AND TERMINATION

• These Terms of Use shall be effective from the date of their publication on the Platform. 

• Tapkart reserves the right to terminate the Services in the event of breach of any terms contained in these Terms of Use, misrepresentation of information, any unlawful activity by you or if Tapkart is unable to verify or authenticate any information submitted by you.

• You may terminate these Terms of Use at any time, provided that you discontinue any further use of the Platform or Services. However, any such termination shall not cancel your obligation to pay for a product purchased on the Platform, or any other obligation which has accrued, or is unfulfilled and relates to the period, prior to termination.

• FORCE MAJEURE

Tapkart will not be held responsible for any delay or failure to comply with its obligations if the delay or failure arises from any cause which is beyond Tapkart’s reasonable control.

• WAIVER

No provision in these Terms of Use will be deemed waived and no breach excused, unless such waiver or consent is in writing and signed by Tapkart. Any consent by Tapkart to, or waiver of  your breach, whether expressed or implied, will not constitute consent to, waiver of, or excuse for any other different or subsequent breach.

• SEVERABILITY

If any provision of these Terms of Use is held by a court of competent jurisdiction to be unenforceable under applicable law, then such provision will be excluded from these Terms of Use and the remainder of these Terms of Use will be interpreted as if such provision were so excluded and will be enforceable in accordance with its terms; provided however that, in such event, these Terms of Use will be interpreted so as to give effect, to the greatest extent consistent with and permitted by applicable law, to the meaning and intention of the excluded provision as determined by such court of competent jurisdiction. 

• GRIEVANCE REDRESSAL

You may submit any grievance with respect to the Platform or the Services, including with respect to any abuse on the Platform including any discrepancies or grievances with respect to access or usage of the Platform in violation of these Terms of Use by any person, to the Grievance Officer at: 

Name:         Priyanshu Jain

E-mail:        priyanshu.jain@bazaarnow.in

Address:    Hari Krupa HIG-B 483, 1st Stage Lakshmikanthnagar, Hebbal Layout, Mysore, Karnataka, 570016 

• GOVERNING LAW AND DISPUTE RESOLUTION

These Terms of Use, all transactions consummated between Tapkart and you, and the relationship between Tapkart and you are governed by the laws of India, without reference to any conflict of laws principles and subject to the exclusive jurisdiction of the courts at Bengaluru. 

• AMENDMENT 

These Terms of Use are subject to amendments and modifications and may be updated from time to time, without any advance notice. You are requested to regularly review the Terms of Use as available on the Platform.  Your relationship with the Platform will be governed by the most current version of these Terms of Use, as published on the Platform. 

• MISCELLANEOUS 

• In addition to these Terms of Use, you will also ensure that you are in compliance with the terms and conditions of the third parties, whose links, if any, are contained/embedded in the Services. You agree that Tapkart will not be liable for any transaction between itself and any such third parties.

• These Terms of Use supersede all previous oral and written terms and conditions (if any) communicated to you by Tapkart, for the use of the Platform, and the rights and liabilities with respect to any Services to be provided by Tapkart shall be limited to the scope of these Terms of Use.